Our Support Policy explains how customers and sellers can contact us and what kind of assistance we provide. We are committed to offering timely and helpful support to ensure a smooth experience on our platform.

 Support Channels

You can reach our support team through the following channels:

• Email: sales@townary.com

• Phone  +1 812 391-1683

• Live Chat: Available on our website (if applicable)

• Support Ticket System: Via your account dashboard

 Support Hours

• Support is available Monday to Saturday

• Timing: [e.g. 10:00 AM – 7:00 PM (Local Time)]

• Closed on public holidays and Sundays

Response Time

• Email & tickets: Within 24–48 business hours

• Live chat: Typically instant to a few minutes

• Complex issues may take longer and will be updated accordingly

 Order-Related Support

We provide assistance with:

• Order status and tracking

• Payment confirmation issues

• Returns, refunds, and exchanges

• Missing, damaged, or incorrect items

Customers must contact support within 48 hours of delivery for delivery-related issues.

 Seller Support

Sellers can contact support for:

• Account approval and verification

• Product listing issues

• Order management problems

• Payout and commission queries

• Policy clarifications

Seller queries may require additional verification and documents.

 Account & Security Support

• Password reset assistance

• Unauthorized account activity

• Profile and account updates